Shipping & Return Policy

 

PHYSICAL STORE

– Purchases can be exchanged within 14 days with the original receipt and attached tags and/or original packaging.
– We give cash refunds under €100. Refunds over €100 will be transferred via bank within 7 working days.
– SALE items cannot be exchanged
– Lingerie and swimwear and jewelry cannot be exchanged due to hygiene.

– Have no costs to return your items to the physical store.

 

– Please, bring the receipt of your purchase.

ONLINE STORE

– Online orders can be exchanged within 14 days using the return form.
– Return shipments will be refunded within 7 days after we receive your package. We will transfer this amount to the account of which the payment has been made.
– It is not possible to return your order to one of our physical store locations. Please use the return form.

– Lingerie and swimwear and jewelry cannot be exchanged due to hygiene.
– Retour shipment cost is 5,00 if you use the labels at https://acaianbrands.myparcel.me
– Fill the form at https://acaianbrands.myparcel.me, print the return label, pack the item and take it to the nearest PostNL location.
If you have any questions regarding your webshop order, please contact info@acaiandbrands.nl.
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